Refund Policy
Effective Date: September 14, 2026
This Refund Policy applies to purchases of PinLaunchr subscriptions and credit packs made at http://pinlaunchr.com. It is incorporated into our Terms of Service. Payments are processed by Stripe.
1. No Free Trial — Paid Access Starts Immediately
Pinlaunchr does not offer a free trial. Paid subscriptions begin immediately after successful payment, and plan credits become available for use right away.
2. Summary
| Purchase | Refundable? |
|---|---|
| Subscription purchase or renewal, ≤ 30 credits used from that purchase/period | ✅ May be refundable on request |
| Subscription purchase or renewal, > 30 credits used from that purchase/period | ❌ Non-refundable |
| Credit pack (top-up), ≤ 30 credits used from that pack | ✅ May be refundable on request |
| Credit pack (top-up), > 30 credits used from that pack | ❌ Non-refundable |
| Free plan | n/a — nothing is charged |
3. The 30-Credit Refund Rule
Customers may request a refund while 30 credits or fewer have been consumed from the applicable purchase or billing period. Once more than 30 credits have been consumed from that purchase or billing period, the payment is non-refundable, because Pinlaunchr's digital services and generation resources have already been used.
- Eligibility is calculated per purchase / per billing period, not lifetime usage. A renewal charge starts a new billing period with its own 30-credit allowance for refund purposes — usage from an earlier period does not carry over and does not make a later period non-refundable, and usage in a later period does not retroactively make an earlier, already-billed period refundable.
- Submitting a refund request does not by itself guarantee approval. Eligibility is determined by our system based on verified usage records; refund processing may still be subject to additional review.
4. How to Request a Refund
Request a refund from Account → Billing in the app, or email help@pinlaunchr.com from your account email with:
- The email address on the account;
- The date and amount of the charge;
- The reason for the request.
We respond within 5 business days. Approved refunds are issued to the original payment method; banks may take 5–10 business days to post them.
5. Cancellation
Canceling a subscription prevents future renewals according to the cancellation terms (Account → Billing → Manage Billing) but does not automatically refund payments already made. Cancellation and refund eligibility are evaluated separately — see Section 3 above for whether a specific payment can be refunded.
6. Billing Errors and Duplicate Charges
If you believe you were charged in error (wrong amount, duplicate charge, charge after cancellation), contact us within 60 days of the charge at help@pinlaunchr.com. Verified errors are refunded in full to the original payment method, independent of the credit-usage rule above.
7. Chargebacks and Disputes
Please contact us before disputing a charge with your bank — we resolve most billing issues quickly. We reserve the right to suspend accounts with a pending chargeback while it is investigated. This policy does not limit, override, or guarantee the outcome of any card-network dispute process, and does not prevent a customer from filing a chargeback.
8. Statutory Rights
This policy does not limit any rights that cannot legally be excluded under applicable law, including any non-waivable refund or cancellation rights you have under the laws of your jurisdiction (e.g., EU/UK consumer rights, where applicable).
9. Contact
PinLaunchr — 1209 Mountain Road Place Northeast, Albuquerque, NM 87110, United States Support: help@pinlaunchr.com · Legal: contact@pinlaunchr.com